Although we aim to provide you with the highest standards of service, there may be occasions when our service or advice does not meet your expectations. This guide is intended to communicate the process we will follow should you feel the need to complain. The procedure has been designed to meet the requirements of the Financial Conduct Authority (FCA) and the Financial Ombudsman Service (FOS)
Send us your complaint by email to customers@bizzyloans.co.uk or in by post using the below address:
Office 9, Dalton House, 60 Windsor Avenue | London | SW19 2RR
We will send you a written acknowledgment within five working days of receiving your complaint (whether made verbally or in writing)
Your concerns will be fully investigated and a detailed response (‘decision letter') issued within eight weeks of receiving your complaint
Should you have any concerns in the meantime you should contact the customer services department using this email address customers@nouveaufinance.co.uk
In the unlikely event that no response is provided by us within the eight-week period you are entitled to refer your complaint to the Financial Ombudsman Service
If you remain dissatisfied following our final decision letter, you have the option to refer the matter to the Financial Ombudsman Service at:
Exchange Tower, London, E14 9SR
If the matter is to be referred to the Ombudsman you should do so as soon as possible after our final response and certainly within six months. Outside this time period the FOS has the discretion whether to review your complaint or not
You should allow us to complete our Internal Complaints Procedure before you refer your concerns to the Ombudsman
There are certain types of complaint that are outside the Ombudsman's jurisdiction. Before you refer the matter to the Ombudsman you may wish to contact them on 0300 123 9123 to discuss your complaint. You can also visit their website http://www.financial-ombudsman.org.uk for more information
Being a member of the CCTA (Consumer Credit Trade Association) brings with it a reputation for maintaining the highest standards and following guidelines to ensure we bring our customers the best service possible. Proud members of the CCTA
Bizzy Loans is a loan matching service. This site will submit the information you provide to a panel of lenders. All applications will be subject to credit checks and affordability assessments. Bizzy Loans will not perform a credit check, lenders will complete a soft search when assessing your eligibility for a loan. If you accept a lender’s loan offer, they may perform a hard credit search to register the loan to your credit file
All applications will be subject to credit checks and affordability assessments in line with responsible lending. Loan terms, conditions and policies vary by lender and applicant qualifications. Late or missed loan payments may be subject to increased fees and interest rates. Not all lending partners offer up to £5,000 loans, and not all applicants will be approved for their requested loan amounts. Loan repayment periods vary by lender also. Lenders may use collection services for non-payment of loans
Not all borrowers will qualify for a loan, the operator of this website does not engage in any direct consumer lending, we simply provide a FREE loan matching service to the public. To operate this service we receive a commission from the lender we refer you to
Auto Decisioning allows lenders to make a decision on your loan application without the need for human interaction, for more information please contact your lender or see their privacy policy
* As part of the process of applying you are agreeing that lenders will carry out a soft search on your credit file to assess your eligibility for the product you are applying for. Soft searches are only visible to you and do not affect your credit rating. Should you elect to move forward with a loan product, the lender may then convert the soft search into a hard search which will be visible to other credit providers and yourself. A hard search can negatively impact your credit score
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